3rd Customer Happiness Meetup – Impressions

It is quite easy to describe the 3rd Customer Happiness Meetup – it was an awesome and completely unique experience! For the first time, we’ve had presentations in English and from what I can deduce, all the attendees loved this innovation 🙂 I am happy to see that our community is rising every day and I am looking forward to taking part in many more CH meetups in … Continue reading 3rd Customer Happiness Meetup – Impressions

If You Can Make a Difference, Don’t Hesitate

I like to tell it how it is. Fire people, don’t “downsize” or “rightsize” them. Divorce your spouse, don’t “pivot romantically”. We’re so used to repackaging the truth, that it’s hard to separate fact from fiction. Customer Happiness is one such term. When I first heard it, it translated into “mind-numbing customer support position, where you lie to your clients, and they in turn verbally … Continue reading If You Can Make a Difference, Don’t Hesitate

Why Looking out for Your Users Is Win-Win by Jacklyn Giron

Jacklyn Giron is a co-founder and product developer of Smashrun – a data visualization platform for runners. Her professional background is in Client Development and Data Analytics for S&P’s Capital IQ, where she spent most of her time analyzing large financial data sets for banking professionals. She is an alumna of the Start-Up Chile Program – a global accelerator that awards $40K of equity-free seed … Continue reading Why Looking out for Your Users Is Win-Win by Jacklyn Giron

Customer is not a king, customer is a friend by Pavle Lekic

With November 6th approaching and having announced our first speaker for the 3rd Customer Happiness meetup in Belgrade, it is time to introduce the second! Second Talk Pavle Lekic, born and raised in Belgrade Serbia. Started working in the life insurance business. Has been working for Privax (the parent company of the world’s most famous VPN service HideMyAss!) for the last three years on various tasks and positions. Practices … Continue reading Customer is not a king, customer is a friend by Pavle Lekic

Dealing With Your Clients by Aleksandar Savkovic

After a short break from the 2nd Customer Happiness meetup, we are ready to continue with our chbelgrade story! The 3rd meetup will occur on November 6th at 18:00. Once again, BIG thanks to Privredna Komora Beograd and Ana Milicevic for providing the venue for the meetup! 🙂 You can confirm your arrival or join our Customer Happiness meetup group at: Customer Happiness Management Meetup, Beograd … Continue reading Dealing With Your Clients by Aleksandar Savkovic

Valuable Customer Happiness Articles

At the last meetup, one of the attendees asked Nemanja whether he can point to some articles on the subject of Customer Happiness and whether he writes about it on his personal blog. I’d like to use this post as a sort of repository of articles Nemanja and I wrote so far on this subject. Let us know what you think about them in the comments! … Continue reading Valuable Customer Happiness Articles

Thank You For The Awesome Customer Happiness Meetup

On September 24th, at Privredna Komora Beograd, we had our second Customer Happiness Meetup. Around 75 Customer Happiness enthusiasts attended which is almost twice as many people as there were for the first meetup in July! I cannot express how excited I am to see a new community growing around Customer Happiness in our beloved Serbia! I opened the meetup with a few quick pieces of information: We … Continue reading Thank You For The Awesome Customer Happiness Meetup

How to Deal With Your Clients

Let’s make it clear who is an angel and who is a demon. Angels are loyal customers with reasonable questions and requests. If we are talking about demons there are few types with one trait in common – all of them will try to use and abuse your company as much as possible only if you let them. If you are a part of customer support … Continue reading How to Deal With Your Clients

Communicating With Customers Throughout Social Networks by Una Vidanović

The third talk at our Customer Happiness meetup in September will be held by Una Vidanovic, Customer Support Engineer at Limundo. Una Vidanović is a member of LimundoGrad team for almost two years. Started as a part of Kupindo customer support and then moved to Limundo customer support. Knowledge and experience in both customer support teams helped her in a way that today she can communicate … Continue reading Communicating With Customers Throughout Social Networks by Una Vidanović

Screw What Your Customer Thinks by Nemanja Aleksic

The second talk at our Customer Happiness meetup in September will be held by Nemanja Aleksic, Growth Engineer at Devana Technologies. Growing up as a geek surrounded by computers and other geeks helped him understand the interaction between humans and machines and how it can be improved.  This skill is currently being put to use in Devana Technologies, where he works as an analyst and … Continue reading Screw What Your Customer Thinks by Nemanja Aleksic