Videos From the 4th Customer Happiness Meetup

For the first time since Customer Happiness Meetups in Belgrade exist, we were able to capture the talks on video. Below are the slides and videos of the presentations. Enjoy 🙂 Impress your customers – easy or not by Marko Nikolic Marko Nikolic – impress your customers – easy or not from Marko Nikolic Video of the presentation! How Understanding the Nuances of the English … Continue reading Videos From the 4th Customer Happiness Meetup

Premium Services at Automattic – A Happiness Engineer’s Story by Stefan Carstocea

Our third and final talk at the upcoming Customer Happiness meetup will be held by Stefan Carstocea, a Happiness Engineer at Automattic. Stefan is the first Automattician in Romania, and he spends his time creating amazing experiences for the VaultPress, Akismet, and Polldaddy clients. He started out by building WordPress websites and coordinating the support team at an independent theme company. When he is not … Continue reading Premium Services at Automattic – A Happiness Engineer’s Story by Stefan Carstocea

Impress your customers – easy or not by Marko Nikolic

Second talk at the upcoming CH meetup will be held by Marko Nikolic – a support specialist who is currently delivering happiness @wp_rocket. WordPress addict since 2008. with main focus on helping companies to improve customers experience and end users to stop worrying about that “Fatal Error:” message that tends to ruin their day. Impress your customers – easy or not? In this presentation, Marko is going … Continue reading Impress your customers – easy or not by Marko Nikolic

How Understanding the Nuances of the English Language Can Improve Customer Happiness by Nevena Tomovic

Our 4th Customer Happiness meetup is scheduled for March 22nd. With this in mind, I’d like to announce our first speaker – Nevena Tomovic! First Talk Nevena comes from a multilingual background having grown up bilingually with Serbian and English. She went on to study Italian and German having taken a deep interest in languages and communication. She is currently working at Devana in the Growth Team, … Continue reading How Understanding the Nuances of the English Language Can Improve Customer Happiness by Nevena Tomovic

3rd Customer Happiness Meetup – Impressions

It is quite easy to describe the 3rd Customer Happiness Meetup – it was an awesome and completely unique experience! For the first time, we’ve had presentations in English and from what I can deduce, all the attendees loved this innovation 🙂 I am happy to see that our community is rising every day and I am looking forward to taking part in many more CH meetups in … Continue reading 3rd Customer Happiness Meetup – Impressions

If You Can Make a Difference, Don’t Hesitate

I like to tell it how it is. Fire people, don’t “downsize” or “rightsize” them. Divorce your spouse, don’t “pivot romantically”. We’re so used to repackaging the truth, that it’s hard to separate fact from fiction. Customer Happiness is one such term. When I first heard it, it translated into “mind-numbing customer support position, where you lie to your clients, and they in turn verbally … Continue reading If You Can Make a Difference, Don’t Hesitate

Why Looking out for Your Users Is Win-Win by Jacklyn Giron

Jacklyn Giron is a co-founder and product developer of Smashrun – a data visualization platform for runners. Her professional background is in Client Development and Data Analytics for S&P’s Capital IQ, where she spent most of her time analyzing large financial data sets for banking professionals. She is an alumna of the Start-Up Chile Program – a global accelerator that awards $40K of equity-free seed … Continue reading Why Looking out for Your Users Is Win-Win by Jacklyn Giron

Customer is not a king, customer is a friend by Pavle Lekic

With November 6th approaching and having announced our first speaker for the 3rd Customer Happiness meetup in Belgrade, it is time to introduce the second! Second Talk Pavle Lekic, born and raised in Belgrade Serbia. Started working in the life insurance business. Has been working for Privax (the parent company of the world’s most famous VPN service HideMyAss!) for the last three years on various tasks and positions. Practices … Continue reading Customer is not a king, customer is a friend by Pavle Lekic

Dealing With Your Clients by Aleksandar Savkovic

After a short break from the 2nd Customer Happiness meetup, we are ready to continue with our chbelgrade story! The 3rd meetup will occur on November 6th at 18:00. Once again, BIG thanks to Privredna Komora Beograd and Ana Milicevic for providing the venue for the meetup! 🙂 You can confirm your arrival or join our Customer Happiness meetup group at: Customer Happiness Management Meetup, Beograd … Continue reading Dealing With Your Clients by Aleksandar Savkovic